Prescription Policy

The Food and Drug Administration regulates the sale CPAP machines, BiPAP machines, Auto CPAP machines, humidifiers, nasal interfaces and related supplies. As such, a valid prescription from your physician is required to purchase this equipment.

• Prescriptions for CPAP, BiPAP and Auto CPAP machines must indicate pressure(s).
• Prescription for humidifiers need only say "Heated Humidifier for use with CPAP."
• Prescriptions must be from a practitioner licensed to prescribe the equipment, must be dated, legible and specify the item(s) required.

Important - Within 48 hours of placing an order for a product requiring a prescription, please fax your prescription to 425-605-4174. We also accept scanned prescription sent via email to: postmaster@cpapworksLLC.com.

Sorry, we can not ship your order you order without a prescription.

Warranty

Machines -The manufacturer's warranties covers parts and labor for 2-years on all CPAP Machines for any manufacturer defects. This does not cover any damage caused by the consumer (i.e. dropped machine, water damage, abused equipment, etc.).

Masks and Nasal Interfaces - All masks and nasal interfaces are warranted for 90 days by the manufacture against defects and breakage. They will be replaced by the manufacture through the dealer. The warrantee does not include incorrect sizing or fit.

If the mask does not fit, federal law prohibits resale of the mask. Hence, it can not be returned for credit. If you wish to purchase another mask, we will sell you one new mask of your choice at our cost. Purchase must be made within 21 days of receipt. CPAP Works LLC will supply you with the available measuring gages free of charge. We reserve the right to refuse the sale of an "at cost mask" if we believe a customer is abusing the policy.

Parts and Supply Items - All parts and supply items are warranted for 90 days by the manufacture against manufacturing defects and breakage. The manufacturer will replace them through the CPAP Works LLC.

Return Policy

Any item returned that appears to have been opened will not be accepted as a return and no credit given, except if defective. If the product you purchased from CPAP Works LLC has defective materials and/or workmanship, and you have the original packaging, contact us receipt for return authorization. Non-defective returns in original packaging are subject to a restocking charge of 15%. All credits will be refunded to the credit card with which the purchase was made.

Defective products may be returned to CPAP Works LLC for repair or replacement at discretion of CPAP Works LLC and/or the manufacturer. Shipping and handling charges are non-refundable. No cash refunds will be issued under any circumstances.

Returned items should be sent after receiving authorization along with a written explanation to:

CPAP Works LLC
16424 NE 170th Place
Woodinville, WA 98072
USA

Pricing and Payment

• Prices quoted are in U. S. dollars.
• We accept VISA, MasterCard, Discover, American Express and cashiers checks or money orders (by mail)

Shipping Charges

The total cost including shipping will be calculated during the Check Out process. You will still have the opportunity to cancel your order after shipping charges are identified. SHIPPING & HANDLING fees are for UPS. International orders will be shipped using UPS, unless otherwise specified. Call for a shipping quote if another shipping method is desired.

• Orders in by 1:00 P.M. Pacific time will be shipped the same day, Monday-Friday.
• Shipping outside the US may involve additional charges and restrictions.
• Standard delivery is UPS 3-10 day ground.

Shipping charges will not be reimbursed for any shipments, which are refused by the recipient. International customers are responsible for understanding all duties, fees and taxes, which may apply prior to placing an order.